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In addition to delivering reliable products, we offer unprecedented customer
service. Located in our Palatka, Florida mill, our Krafted Solutions Customer Service center is in the same room as our product scheduling and logistics teams, facilitating order flow and
promoting quick turnarounds.
To further help you maximize the efficiency of your process and save money, we’ll send out a technical support
team consisting of a quality-control specialist and a production expert. They can provide you with insightful tips on new product development, runnability and efficiency considerations, and all aspects of paper performance. On top of that, they’ll work with you to address nearly any business challenge your company faces—from employee safety and empowerment issues to warehousing and logistics concerns.
Our Krafted Customer Care is guided by the philosophy that “customer” really does imply a “custom” approach to meeting needs. That’s why GP Krafted Solutions are more than simply paper solutions—they’re designed to enable you to improve results in every way possible.
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e-Kraft can make you more competitive and profitable by taking significant time and expense out of the kraft ordering process. With e-Kraft, you can respond to your customers faster and reduce time-to-market.
Available 24/7, e-Kraft lets you immediately check stock and availability, place orders, identify just-in-time shipping and monitor ordering/shipping status. And you can use this value-added service for all of our Krafted Solutions brands.
We’ve made sure that e-Kraft is easy to use. For example, you can customize e-Kraft pages to meet your specific preferences. Plus every page has a Help link to assure error-free procurement. Browser requirements are minimal and no specialty software is required. We’ll even provide you with a comprehensive e-Kraft Web User Guide so your navigation is simple.
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| Our Quick Response Inventory (QRI) is a proprietary program that was designed to ensure quick turnaround times for shipments and help customers reduce costs. Because our Palatka, Florida mill warehouses several thousand tons of our Krafted Solutions products, we can deliver your order to your plant in a manner of days—not weeks. The result? Dramatic savings for you in inventory-carrying costs. QRI gives you the flexibility you need in today’s fast-paced marketplace. But don’t take our word for it—several of our customers have reduced their multiwall roll stock inventories from a four- or five-week-supply to just one week’s inventory. Contact Georgia-Pacific and see how QRI can work for you.
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| With our Customer Specific Inventory (CSI) program, you can ensure even more personalized service. Why? Because CSI not only offers all of the benefits of our Quick Response Inventory, but is also developed to meet your specific purchasing needs. It’s like having your own private stock available whenever you need it. Your Georgia-Pacific representative would be happy to answer your questions and discuss if this convenient CSI option is the right Krafted Solution for you.
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| For more than 50 years, we’ve manufactured a variety of kraft papers at our mill in Palatka, Florida. The mill, which is 75% energy self-sufficient, operates two kraft paper machines and three tissue paper machines that produce bath tissue, paper towels and napkins sold in large retail stores throughout the nation under the GP brand names of Angel Soft, Quilted Northern, Sparkle and Brawny. Our kraft paper manufacturing process generates products whose end-uses include multiwall and specialty retail bag stocks, coating and laminating substrates, light weight liner board, void fill for corrugated packaging, food service papers, roofing shingle packaging and many other applications.
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