Supplier Town Hall Meeting Content

As mentioned in previous communications, we have many strategic enhancements being implemented beginning February 1, 2019.

See below for information on return requirement changes:

Turn Material Authorization Number (RMA)

  • WHAT’S NEW:  A return will only be initiated with an authorization from the Supplier by email or phone call. Once the Return Material Authorization (RMA) has been received, the return process is initiated, and a return PO is created.  The RMA number provided by the Supplier is documented in the Return PO. If the supplier is unable to provide an RMA number, the name and the date of when the point of contact accepted the return will be populated in the RMA field
  • WHEN:  February 1, 2020
  • ACTION REQUIRED:  Provide RMA numbers for returns.

Return Notifications

  • WHAT’S NEW: Return notifications are available upon request from your GP point of contact.
  • WHEN:  February 1, 2020
  • ACTION REQUESTED: Reach out to your primary sourcing or procurement contact to request a return notification if needed.

Stocking Fees

  • WHAT’S NEW:  Restocking fees will need to be negotiated in advance of creating a return PO. These fees will be automatically debited from the invoice.
  • WHEN:  February 1, 2020
  • ACTION REQUESTED: Reach out to your primary sourcing or procurement contact to negotiate restocking fees.