As mentioned in previous communications, we have many strategic enhancements that have been implemented as of February 1, 2019. See below for information on return requirement changes:

Return Material Authorization Number (RMA)

• A return of goods from GP to the Supplier will only be initiated with authorization from the Supplier by email or phone call. Once the Return Material Authorization (RMA) has been received, GP will initiate the return process. GP will document the RMA number within the return process documentations for reference. If the Supplier is unable to provide an RMA number, GP will use the supplier contact name and date of return approval as the RMA number.
• GP and Suppliers to communicate directly to determine if a supplier issued credit memo is required.
• ACTION REQUIRED:  Provide RMA numbers for returns.
• ACTION REQUIRED: Communicate with your GP contact on need for Supplier-issued credit memo.