Payments

Payment Terms

Consistent with our vision, we continue to adapt to changing market conditions to remain competitive. Effective immediately, GP's standard payment terms are 2% 15, net 60. These new standard terms will be implemented in conjunction with all contract renewals, requests for proposals (RFP's), and new contracts. There is no change in the calculation of terms based on invoice receipt date. Find our supplier notification letter here.

For a payment status on an invoice, please contact our Customer Support Team at [email protected]. You will receive a work item ID in response to your email, keep this email until your work item has been resolved. If needed, use the email with the work ID number to obtain a status update on your request.

Note: Invoice payment terms begin upon receipt of a valid invoice, not the invoice date.

For payments received without remittance advice, contact [email protected] and include the following information:

Payment reference number
Date of payment
Amount of payment
Facility/business payment relates to

To update the email address where EFT remittance is sent, email [email protected] with the new email address.

To update banking information please contact [email protected] and provide the following documents:

Tax ID W9 form
Copy of a voided check or company banking information on your bank’s letterhead

Statements

Georgia-Pacific does not review supplier statements unless specifically requested. Please submit the listing of items (invoices/credits) via an Excel spreadsheet to [email protected] and specifically request payment status for the items.

Suppliers on the Ariba Network should look up their invoice status through the Ariba Network. Click here for more information on viewing an invoice status in the Ariba Network.

Contact Customer Support

For all inquiries regarding payments and previously submitted invoice(s), please contact [email protected] and include the following information in your request.

Invoice number
PO number
Facility/business related to the invoice
Original invoice submission date
Invoice copy (optional)