Invoice Rejections

Invoices submitted to Georgia-Pacific through one of the GP Submission email addresses may be rejected if the invoice does not meet Georgia-Pacific’s minimum invoicing requirements. The rejection codes, descriptions, and necessary actions to resolve are listed below.

Suppliers in the Ariba Network will receive rejected invoice and/or credit memo notifications directly through the Network for correction and resubmission. For instructions on how to view the status of an invoice in the Ariba Network, click here.

If rejection notifications are not being received, contact [email protected] to verify the email address on file and update if needed. Georgia-Pacific encourages suppliers to use a shared mailbox for these notifications when possible.

If additional support is needed, please refer to the following resources:

• GP Invoicing Guidelines – Provides all of GP’s invoicing requirements
• AP Customer Support – Provides support for most invoicing inquiries
• Buyer/GP Point of Contact – Provides support for specific facility–related issues

Invoice Rejection Codes

R1 – Invalid PO or Release Number

• The PO number on the invoice is missing, not a valid PO number, or is not associated with the supplier. Ensure a valid PO number is listed on the invoice.

R2 – Cancelled/Deleted PO

• The PO number on the invoice has been either cancelled or deleted. Review the PO number listed on the invoice and ensure it is valid.

R3 – Vendor Mathematical Error

• Review charges on the invoice and ensure all charges support the invoice total. Quantity times price should agree with the amount displayed on each line.

R5 – Invoice References Multiple POs

• Invoices should only reference one PO. Separate invoices must be submitted for each PO.

R7 – Invalid/Unknown GP Facility

• Ensure the correct GP location address is referenced on the invoice, including a valid zip code.

R8 – Voided – PO AN Enabled

• Invoices for the PO selected should be submitted through the Ariba Network and not via email. Contact [email protected] for instructions.

R9 – Invoice Number Too Long

• An invoice number cannot exceed 16 characters. No special characters allowed except hyphen.

R10 – Missing Invoice Number

• Update invoice to include an invoice number and resubmit the invoice. Also ensure the invoice number is labeled correctly.
  • Note: The invoice number cannot exceed 16 characters. No special characters allowed except hyphen.

R11 – Future Dated Invoice Not Accepted

• Invoices dated greater than 7 days in the future are not accepted.

R12 – Poor Image Quality

• The OCR tool used to scan the invoice data is unable to properly pick up the required fields due to the image quality. Please resubmit a higher quality invoice for reprocessing.

R14 – GP Contact Name or Email Not Listed

• For Non-PO invoices, provide a valid GP contact name and email address on the invoice and resubmit.

R15 – Supplier Not Set Up

• Reach out to your GP point of contact for more information.

R16 – Cannot Accept Handwritten Invoice

• Invoices cannot be handwritten. Update invoice to remove any handwritten information and resubmit.

R17 – Utility Invoice

• Invoice should be submitted to [email protected].
• For questions regarding utility invoices, contact [email protected].

R19 – Foreign Language

• All invoices submitted to GP must be in English. Update invoice and resubmit.

R20 – Ship to Location Invalid/Blank

• Ensure the correct GP location address is referenced on the invoice, including a valid zip code.

R23 – Cannot Accept Debit and Credit Lines on Same Invoice

• Positive and negative amounts cannot be processed. If applicable, a separate debit invoice and credit memo will need to be submitted for processing.

R24 – Missing Invoice Date

• Update the invoice with a valid date and resubmit. Invoices dated greater than 7 days in the future are not accepted.

R26 – Missing Important Invoice Header Info

• Update the invoice with the required header info. Refer to the invoice guidelines for all required header fields.

R28 – El Paso Address is Invalid for a Ship to Location

• El Paso is no longer a valid address for Georgia-Pacific. Ensure the correct GP location address is referenced on the invoice, including a valid zip code.

R29 – Legacy DART PO Referenced

• The PO number on the invoice is either not a valid PO number or is not associated with the supplier. Review the PO number listed on the invoice and ensure it is valid.

R33 – This email should have been sent to [email protected] and a GP contact email needs to be provided

• Non-PO invoices should be emailed to [email protected] and must include a valid GP contact email listed on the invoice to properly route for approval. Update the invoice accordingly and resubmit.

R34 – This email should have been sent to [email protected]

• This invoice was sent to the GP email address for Non-POs in error.  Resend using the GP email address for PO invoices: [email protected].

R36 – Supplier Provided Invalid PO Number

• The PO number on the invoice is not a valid GP PO number series. Review the PO number listed on the invoice and ensure it is valid.